b'Give yourself plenty of time so it doesnt look like youre in a hurry10 minutes may be enough but, if you need longer, then go ahead.Give them your full attention so switch your phone off or onto silent. TalkingtipsKeep the conversation positive and supportive, exploring the issues and how you may be able to help.Keep your body language open and non-confrontational.Be empathetic and take them seriously, this is a serious issue so do not offer glib advice such as pull yourself together or cheer up.Useful questions to askOpen questions invite the person to share more so they cant answer with a yes or no How are you feeling at the moment? How long have you felt like this? Tell me how work is adding to this? What can we do to help?31'