b'HowtolistenDont wade in with your thoughts and opinions. Just let them talk and LISTENF ocus on their words, tone of voice and body languageall will give you a clue as to how they are really feeling.Dont judge. Respect the persons feelings, experiences and values although they may be different from yours. See it from their side. Try and put yourself in the other persons shoes and show them that you hear and understand what they are saying and feeling.Be genuineshow that you accept the person and their values by what you say and do.30'